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Hospitality

Guests trust you with their data. We help you keep it safe

From POS and PMS systems to OTA integrations and seasonal access management, we help hotels, restaurant groups, and travel operators meet PCI DSS and ISO 27001 obligations and secure the technology that keeps the business running.

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The Hospitality Threat Landscape

Hospitality is a prime target for payment fraud, data theft, and ransomware

High transaction volumes, seasonal staff, third-party booking systems, complex supplier chains, legacy systems, IoT systems, and 24x7 operations create a security environment most IT teams aren't equipped to handle alone.

0%
of hospitality data breaches involve payment card data
POS systems and booking platforms remain the primary attack vectors in the sector.
0%
of hotels lack a formal incident response plan
Without a tested response plan, breaches take longer to contain and cost significantly more.
0%
of attacks exploited known, unpatched vulnerabilities
Outdated property management and EPOS systems create persistent exposure.
0%
of hospitality firms failed PCI DSS self-assessment
PCI compliance in hospitality is achievable, but rarely maintained without support.
What We Do

End-to-end security and compliance
for the hospitality sector

From luxury hotel groups to independent restaurants, we design security programmes that account for the realities of hospitality: seasonal staff, high transaction volumes, and always-on guest services.

PCI DSS for Hospitality
Comprehensive PCI DSS assessment and remediation for hotels, restaurants, and travel operators. We cover point-of-sale systems, booking engines, card storage practices, and network segmentation. You leave with a scoped SAQ or ROC report, a remediation plan, and documented evidence ready for your acquirer.
Guest Data & GDPR Compliance
Audit and implementation of GDPR-compliant guest data practices, supported by ISO 27001 controls where appropriate. From loyalty programme data to marketing consent, we map your data flows and close the gaps. You get a completed RoPA, updated consent flows, and documented evidence of compliance.
Property Management System Security
Security assessment and hardening of PMS platforms (Opera, Mews, Cloudbeds and others), including interface security, access controls, and data encryption in transit and at rest. You receive a prioritised hardening report with specific configuration changes for your platform.
Multi-Property IT Management
For hotel groups managing IT across multiple properties, we provide unified security governance, network segmentation, and centralised monitoring without the overhead of an internal team. You get consistent security policy enforcement and a single visibility layer across all properties.
Booking Platform Integration Security
Assess the security of third-party booking channels, OTA integrations, and API connections that pass payment and guest data across your technology stack. You get a risk-rated findings report and a vendor communication pack for raising issues with your OTA and booking channel providers.
Staff Awareness & Social Engineering
Tailored security awareness training for hospitality environments, front desk staff, F&B teams, and back-office. Prevent phishing, vishing, and physical social engineering attacks. You get a completion report, phishing simulation results, and a recommended follow-up schedule.
Why Cyvra

Hospitality expertise that keeps pace with your operational reality

Your guests need to be able to check-in 24x7, your payment systems and PMS can never go offline, and your staff turnover means security training needs to be continuous. We've worked with hotel groups, resort chains, and hospitality technology providers across Europe, and we design IT and security programmes that fit the operational cadence of the industry and keep your business running.

PCI DSS certified consultants with direct hospitality sector experience
Practical experience with major PMS platforms including Opera, Mews, and Agilysys
Understanding of the unique staffing and operational challenges in hotel environments
Worked with hotel groups ranging from boutique properties to multi-brand portfolios
Training programmes designed for high-turnover hospitality workforces
Tailored security solutions for hospitality

Further reading

Insights for hospitality

Hospitality cybersecurity

Sector

The cybersecurity risks hotels need to address, and usually don't

Read article → Cyber insurance guide

Risk management

What your cyber insurer expects before paying a claim

Read article →
Get Started

Protect your guests' data
and keep their trust

Tell us about your setup. We'll focus on your PCI DSS obligations, guest data compliance, or wherever the biggest gap is.

Get in touch